FAQ

HAIR MAINTENANCE

Should I seal my wefts?

Weft sealing is not necessary on Kim Belaire hair. Our wefts are made very effectively to ensure minimal shedding but if you like you can still proceed to seal your wefts.

What products do I use?

We recommend using a high quality sulfate-free shampoo. Also, moisturizing conditioner. Try not to use 2-n-1 shampoos/conditioners. Shampoos are for cleansing and removing residue. Conditioners are for depositing moisture back into the hair. Use them separately. Kim Belaire Cambodian hair performs best when clean and free of residue. We also caution that a leave-in conditioner used for a few days will create build-up leaving the hair heavy and sticky. So, be sure to wash product from the hair frequently.

Some customers use the same natural and botanical products that they use on their own hair. It is suggested that you don’t use this, Cambodian hair reacts differently with certain products. Stay away from products with heavy conditioning moisture such as Shea Moisture, Carols Daughters, Organix, Crème of Nature, etc. (this may be okay for curly textures). Our hair performs very well with shampoos such as Paul Mitchell, Redken, Kenra, etc. Higher quality products will prolong the lifespan of your investment.

How often do I shampoo?

At least once a week is great to maintain its flow. It is recommended that you wash your hair whenever you feel it gaining buildup. Buildup can be caused by the oils on your face, sweat, products, etc.

How do I dry the hair?

To achieve the best results on wavy and curly hair, let the hair air dry. If you are in a rush, use a blow dryer with a diffuser on the end (for textured hair). If you try to blow dry wavy hair without a diffuser, it will have a straightening effect on the textured hair and/or disturb the curl pattern.

Can I swim with my hair?

Yes. Although it is not recommended because of the hassle and the chlorine/salt can make the hair dry and brittle, just as it does our own hair. Before you swim do the following precautions:

1. Comb or brush through hair

2. Apply a leave-in conditioner to hair to act as a protective layer

3. Braid hair to help to prevent tangling

After swimming you must shampoo and condition thoroughly.

How do I wash my hair?

You should wash your hair in the shower with soft downward strokes. Do not rustle the hair in a ball or bunch the hair all together while washing. This is will result in tangles. Try to follow the direction that your hair is sewn in.

To further define the curl pattern of wavy or curly hair, you can use quality curly hair products as well as a blow dryer diffuser.

Can I color the hair?

Kim Belaire Hair extensions are offered in their natural color state. To make Kim Belaire Hair extensions fit your desired look, our hair may be bleached or dyed. As each hair donor varies, most Cambodian hair has a tough layer to break through with the bleach so the bleach or color may have to sit longer than other origins of hair. It is recommend coloring extensions prior to installation and doing strand tests per bundle/set to. Just like natural hair, bleaching or using color with harsh chemicals may weaken the hair shaft and potentially alter the texture. Kim Belaire Hair extensions that have been colored require extra love and attention throughout the life of your look. Please be sure to deep condition extensions and use nourishing hair products whenever possible. We recommend that coloring be done by a professional/licensed colorist.Lifting the hair with high volumes of developer to extremely light colors may alter the integrity of the texture and curl pattern. Kim Belaire Hair is not responsible for any damage of hair quality or texture as a result of color processing.

ABOUT RAW HAIR

Are all authentic hair extension pieces different?

Yes! Just as all women are unique, no two pieces are identical. Our extensions have natural variations in color and texture. When purchasing multiple hair bundles, we make sure to try our best to match the hair as closely as possible.

What is the source of Kim Belaire Hair?

Here at Kim Belaire Hair we source our hair from donors at the villages throughout Cambodia. Their hair is carefully tied in ponytail then cut to keep all the strands flowing in the same direction. This one simple act what makes our hair 100% Raw, Remy Human Hair.

What is the bundle weight?

Kim Belaire bundles come in approximately 3.3-3.5+oz bundles (whole).

How many bundles do I require?

The number of bundles you need depends on the hair texture and the lengths.

For Cambodian Natural Straight & Cambodian Natural Wave

12” to 14” inches, 2 or more bundles are required

16” to 22” inches, 3 or more bundles are required

24”+ inches, 4 bundles or more bundles required

For our hair blends and textured hair, the bundles are sold together to complete a full install.

What is a lace closure, and how do I know if I’ve purchased a quality closure?"

A lace closure is simply a layer of lace that has hair attached to it. High-quality lace closures have these qualities:

• They are made from Swiss lace, which has a very thin mesh. The thicker the mesh, the cheaper the lace.

• They mimic a natural hairline.

• The size of the base is important. Smaller lace closures are cheaper and cover less area. Better closures measure at least 5 inches by 5 inches. Kim Belaire closure measures 5” x 5”.

• The density of the hair makes a difference too. Most companies make closures with less than 100% density to reduce the amount of hair used and use a lot of shorter stands to make the closure appear fuller. What this does is creates a lot of fly away hairs as well as makes the closure extremely bulky, making the closure look less natural. Kim Belaire makes closures with 120% density. We do this to allow for more hair in each extension. You can reduce the thickness after you purchase the extension, rather than not having enough hair at the outset.

ORDER PROCESSING SHIPPING & RETURNS

When will I receive my Kim Belaire Hair Extensions if I order today?

All orders are running on a 2-3 business day processing time. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. Once shipped, please allow 1-3 business days to receive your order (U.S. orders).

We strongly advise you not to schedule any hair appointments until your hair has been delivered.

Can I cancel an online order that I just placed?

Unfortunately orders cannot be canceled or refunded once they have been submitted. Customers are encouraged to double-check their order details before submitting it.

Is next day shipping offered?

At the moment we don't provide Next Day Air or Expedited Shipping.

Is it possible to return or exchange my order?

We do not offer exchanges. Federal law prohibits the return of used human hair.

Kim Belaire Hair reserves the right to refuse any packages/returns at any time.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@kimbelairehair.com